Marketplace Buyer Terms

1. Scope

These Marketplace Buyer Terms ("Buyer Terms") apply when you purchase items on the Citadel TCG marketplace. They supplement the general Terms of Service. By placing an order on the marketplace, you agree to these Buyer Terms.

2. The Platform's Role

Castellum - Forge s.r.o. acts solely as an intermediary platform. We provide the technical infrastructure for buyers and sellers to connect and transact. We are not a party to the contract of sale between you and the seller; the contract of sale is concluded directly between you and the seller (section 4).

We do not own, inspect, verify the authenticity of, or guarantee the quality of items listed on the marketplace. While we require sellers to provide accurate descriptions and prohibit counterfeit items, we cannot guarantee compliance by all sellers.

3. Seller Types and Your Rights

Each listing on the marketplace clearly indicates whether the seller is a Professional Seller (business) or a Private Seller (individual). This distinction is important because different consumer protection rights apply:

3.1 Purchasing from Professional Sellers

When you buy from a professional seller (a business or trader), you are protected by EU consumer protection laws, including:

• Right of withdrawal: 14-day cooling-off period (see Section 7)
• Legal guarantee of conformity: 2-year guarantee (1 year for used goods in some jurisdictions) — the item must match the description and be of satisfactory quality
• Pre-contractual information: The seller must provide their identity, address, and the main characteristics of the goods before purchase

3.2 Purchasing from Private Sellers

When you buy from a private individual (a person who is not acting as a business), consumer rights under EU consumer-protection law do not apply to the purchase: in particular, you have no 14-day right of withdrawal and the statutory consumer guarantee (legal guarantee of conformity of goods) does not apply. The seller may still be liable for defects in the item under the general civil law that governs the sale, usually the law of the country where the seller lives, which in some countries allows a private seller to limit or exclude that liability. Check the listing description and photos carefully, review the seller's rating and reviews, and ask the seller about the item's condition before you buy.

4. Placing Orders

When you place an order:

• You confirm by clicking Order with obligation to pay that you intend to purchase the item(s) at the displayed price, including shipping costs and, where it applies, the buyer service fee (section 5). Before placing the order you tick a box to accept these Buyer Terms, including the service fee, and to ask us to start our service at once
• A purchase contract is concluded directly with each seller in the order when you place it, on the conditions in sections 4 and 5; it ends automatically if the order is not paid in time (section 5)
• All prices shown include applicable taxes where the seller is a professional
• Prices do not include import VAT, customs duty or carrier handling fees that may be charged on delivery when a parcel crosses a customs border, unless checkout states that Citadel has already collected the import VAT (section 6a)

5. Payment

Payments are processed securely by Stripe. By paying, you authorise Stripe to charge your payment method for the total order amount (item prices + shipping costs + the buyer service fee where it applies + any applicable taxes).

(a) Seller fees. The seller pays us a platform commission (1.5% of the order amount including shipping) and the payment-processing fee our payment provider actually charges for your payment. They are deducted from the seller's proceeds and are never charged to you as a separate item.

(b) Buyer service fee. Unless you have an active Citadel Premium or Lite subscription, you pay us, Castellum - Forge s.r.o., a buyer service fee. The buyer service fee is the price of our checkout and payment-handling service for your order: placing the order through CITADEL TCG, processing your payment through Stripe and handing the paid order to the seller. This service is fully performed when your order is paid and handed to the seller. Order tracking, messaging with the seller and our support under section 5(c) remain available for the order at no extra charge and are not part of the price covered by the fee. The fee is 1.5% of the item prices plus shipping costs of each shop's order, excluding the fee itself, any small-order surcharge and any import VAT, customs duty or carrier charges collected on delivery. It is rounded to the nearest cent and includes VAT where VAT is due; a business buyer to whom the reverse-charge rule applies pays the same amount, without VAT in it. The fee is not part of the item price: it is shown as a separate line in the cart and at checkout and is included in the total shown before you place the order. By ticking the box at checkout you ask us to start our service at once. For VAT purposes our service is supplied on the day you pay for the order.

(c) Problems with an order. If an order is not shipped or does not arrive, or an item is significantly different from its listing, damaged or counterfeit, you can report it in the order. Our support handles the report, gives the seller the opportunity to respond and decides according to these Buyer Terms. If we uphold the report, we instruct Stripe to refund you from the money paid for that order, recovered from the seller under the Seller Agreement. We do not pay refunds from our own funds, and the buyer service fee is not insurance. This does not affect your statutory rights against a professional seller (sections 7 and 8) or your rights against any seller under general civil law.

(d) When the buyer service fee is refunded.

• If the order is cancelled or refunded because of the seller — the seller cancels it, it is not shipped within 7 days of payment, it does not arrive, the item is wrong, damaged or counterfeit, or your report is otherwise upheld — you get everything back, including the service fee: we refund it and recover the same amount from the seller under the Seller Agreement.
• If you cancel the order yourself before it is shipped, or withdraw from a purchase from a professional seller, and none of the cases above applies, the item price and shipping costs are refunded as the law requires; the service fee is not refunded, because our service has been performed.
• If the price is reduced and you keep the item, the corresponding part of the price is refunded; the service fee is not.
• An order that is not paid in time is never charged.

You lose the right to withdraw from our service contract once the service is fully performed — when your order is paid and handed to the seller — because you asked us to start at once and acknowledged this at checkout. If you withdraw from our service contract before your order is paid, the unpaid order is cancelled, because a purchase through CITADEL TCG can only be completed through our checkout and payment process.

(e) Citadel Premium and Lite. While you have an active Citadel Premium or Lite subscription, no buyer service fee is charged for the orders you place.

(f) Orders where we are the seller for VAT purposes. For orders where we are the deemed supplier of the goods for UK VAT, the service fee forms part of the consideration for the goods and is shown as a line on our VAT invoice for the goods.

(g) Invoices. You agree that we issue invoices and credit notes for the service fee electronically and make them available in your account or send them by e-mail.

Orders placed before 21 October 2026 follow the fee and refund rules shown when they were placed.

Paying for an order. An order (one checkout, which may include several shops) must be paid in full within 7 days of placing it, by card or — for orders in EUR delivered in the EU/EEA — by SEPA bank transfer to the account shown at payment, quoting the reference shown and the beneficiary name shown. We will remind you by e-mail before the deadline. You can have at most three unpaid orders at a time; up to three unpaid orders can be paid together by one transfer; a transfer that does not cover the full amount pays no order until the rest arrives, and if the rest does not arrive in time it is returned to you. If full payment for an order has not been received within 7 days, the purchase contract with each seller in that order ends automatically. You and the seller agree that letting an order lapse unpaid in this way is permitted and free of charge: no fee, interest or damages are charged and neither party owes anything further under that contract. If a contract has not ended in this way for any reason, the seller withdraws from it when the payment period expires; our e-mail telling you that the order has expired is the seller's notice of withdrawal. Unpaid orders may, however, lead to the purchase limit described below. One order, and all your orders from the same seller within 30 days, may not exceed in total €9,999.00 or its equivalent in the shop's currency at the European Central Bank reference rate on the day of the order. Splitting purchases between orders, accounts or shops to circumvent this limit is not permitted.

Unpaid orders. To protect sellers from stock that is reserved but not paid for: if three of your orders expire unpaid within 90 days, you can, for the following 30 days, buy only with immediate card payment (an order must then be paid within one hour). This limit ends automatically; we tell you by e-mail when it starts, why, and how to contest it, and our support can lift it earlier. While an order is unpaid you can withdraw from it with the Withdraw from contract here button on its payment page or in your unpaid orders: the order is cancelled, nothing is charged and we confirm the withdrawal by e-mail. Withdrawing from an unpaid order bought from a trader is always free and never counts towards this limit. You may withdraw from an unpaid order from a private seller free of charge within 24 hours of placing it; later withdrawals count towards this limit. To contest the limit, reply to our e-mail or contact support; we decide within 5 business days and lift the limit at once if your objection is upheld. You may also use the options in section 10.

Refunds of bank transfers. A refund of an order paid by bank transfer is sent, free of charge, to the bank account the payment came from, no later than 14 days after the seller receives your withdrawal or the order is cancelled (after a withdrawal, the seller may wait until the goods are back or you show that you sent them). If our payment provider Stripe does not have that account's details, Stripe will e-mail you from a stripe.com address to ask you to confirm your bank account. Stripe never asks for card details or passwords. Please reply within 45 days; otherwise the refund cannot be sent and you need to contact our support. Money that arrives without a matching unpaid order — for example a late payment after an order was cancelled, or an overpayment — is returned in full, without any deduction, to the account it came from within 14 days after we identify it (we check incoming payments daily).

6. Shipping and Delivery

• Shipping methods, costs, and estimated delivery times are set by the seller and displayed at checkout
• The seller is responsible for shipping the item to you
• Shipping costs and delivery estimates are also included in the invoice
• If the seller provides tracking information, it will be available in your order details
• Unless otherwise agreed, professional sellers must deliver goods within 30 days from the date of the order (per Article 18 of Directive 2011/83/EU)

6a. Cross-border parcels, customs and import charges

6a.1 A parcel crosses a customs border when the seller ships it from a different customs territory than your delivery address — for example from the United Kingdom to the EU, from the EU to the United Kingdom, Switzerland, Norway or the United States, or between mainland Spain and the Canary Islands. Whenever we can determine this, we show a "!" notice on the listing, in the cart and at checkout, and we repeat it in your order confirmation.

6a.2 For such parcels you are the importer. Import VAT, customs duty and the carrier's handling or clearance fee are not included in the price and, except as described in 6a.3, are not collected by Citadel or the seller. They are payable by you to the carrier or the customs authority on delivery. Their amount depends on the rules of your country and on the carrier, and we cannot calculate it in advance.

6a.3 United Kingdom. If checkout states that Citadel has collected the UK VAT on your order, Citadel is the deemed supplier for UK VAT (UK VAT registration GB 529 7792 34) and your receipt says so. This applies to consumers in Great Britain buying from professional sellers, for consignments worth £135 or less. Such consignments are currently not subject to UK customs duty, so you should not have to pay anything on delivery. If a carrier nevertheless charges you UK VAT on such a parcel, contact us and we will help you reclaim it.

6a.4 The notice is based on the shipping origin the seller gives us and on your delivery address. It does not change who pays import charges. If a seller misstated where an item ships from, you may open a dispute (section 9).

6a.5 Refusing a parcel because of import charges.

• (a) Professional seller: refusing the parcel does not by itself withdraw you from the contract. If you tell the seller or us clearly within the withdrawal period (section 7) that you withdraw, the withdrawal rules apply. Once the parcel is back with the seller, you receive the price of the goods and the original standard delivery charge. Only the direct cost of returning the parcel (the carrier's return charge) is yours and may be deducted. Please tell the seller (by a message on the order) or our support that you withdraw before you refuse a parcel.
• (b) Private seller: the statutory right of withdrawal does not apply. Once the parcel is back with the seller, you receive the price of the goods minus the original delivery charge and minus the return delivery and carrier fees charged to the seller.
• (c) If the parcel does not return to the seller (for example, it is abandoned or destroyed by the carrier or customs), the case is decided in the dispute procedure (section 9).

6a.6 Import charges you paid go to the authorities, not to us or the seller, and the seller cannot refund them. In some cases you can reclaim them from the customs authority — in the United Kingdom when you return or reject the goods, in the EU usually only when the goods were defective or not as described. Our help page explains how.

7. Right of Withdrawal (14-Day Cooling-Off Period)

Applies only to purchases from Professional Sellers.

If you are a consumer in the European Union or the United Kingdom, you have the right to withdraw from the contract within 14 days of receiving the goods, without giving any reason. You may also withdraw before you receive them.

7.1 How to Withdraw

The easiest way is the Withdraw from contract here button in the order's details (Orders → the order). The form shows the order number, the seller and the items. Enter or confirm your name and the e-mail address to which we should send the acknowledgement, add a statement if you wish, and click Confirm withdrawal. On the seller's behalf we then send you by e-mail an acknowledgement that contains your withdrawal notice and the date and time it was sent. If the order has not been shipped yet, it is cancelled and the price and shipping costs are refunded at once, and the service fee where section 5(d) says so. The button remains available at least until the end of the 14th day after you receive the goods (23:59 Bratislava time); if no receipt is recorded in the order, it remains available at least until 104 days after shipping. If you received the goods later, you can still withdraw within 14 days of receipt by contacting support or by any other clear statement.

You may also inform the seller of your decision by any other clear statement, for example by using the model withdrawal form below or by contacting the seller through the platform.

7.2 Effects of Withdrawal

• The seller must reimburse all payments received from you, including standard delivery costs, within 14 days of being informed of your withdrawal; the buyer service fee is not one of these payments — it is refunded only where section 5(d) says so
• The seller may withhold the refund until they receive the returned goods or you provide proof of return shipping
• You must return the goods to the seller without undue delay and in any event within 14 days of informing the seller of your withdrawal; after sending them, mark the item as sent back in the order (the tracking number is optional)
• If the seller has not refunded you 14 days after you marked the item as sent back, our support takes over the case; if you do not mark it as sent back within 21 days of withdrawing, we stop holding the seller's money for it — your rights against the seller are not affected
• You bear the direct cost of returning the goods unless the seller's return policy shown at checkout says that the seller bears it

7.3 Exceptions

The right of withdrawal does not apply to:

• Sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery (this may apply to factory-sealed booster packs and similar products)
• Goods that have been inseparably mixed with other items after delivery
• Purchases from private sellers (see Section 3.2)

7.4 Model Withdrawal Form

(You may copy and complete this form and send it to the seller only if you wish to withdraw from the contract)

8. Warranty and Conformity

Purchases from Professional Sellers:

• The seller is legally obligated to deliver goods that conform to the contract
• The seller is liable for defects that appear within the period that applies under the law of your country; in Slovakia and most EU countries this is 2 years from delivery. The period for your country is shown in Liability periods by country
• For a used item (singles and graded cards are used unless the seller marks them new; sealed products never), the seller may offer a shorter period where the law of your country allows it — currently 1 year in Slovakia, the Czech Republic, Germany, Belgium and Italy, and 18 months in Portugal. In Austria and Spain we do not offer a shorter liability period for used goods; the full statutory period applies. You will see a separate notice before ordering, and the shorter period applies only if you tick the box for those items at checkout. Your order confirmation records the period. Without your agreement, and for delivery to any other country, the full statutory period applies
• A defect that appears during the presumption period that applies in your country (in Slovakia, the liability period) is presumed to have existed at delivery, unless the seller proves otherwise or this is incompatible with the nature of the item or of the defect. Under Slovak law, after the first repair the period is extended once by 12 months
• For a used item, normal wear consistent with its previous use and with the condition stated in the listing is not a defect. Liability for defects concerns the condition of the item at delivery, not its market value; a later change in market price is not a defect
• If goods are defective or do not match the description, you may request repair or replacement, and in the cases set by law a price reduction or a full refund
• For cards and other items (except sealed products) of 50 € or more, and for graded cards, the seller's photos of the actual item (front and back) and the slab serial number are stored with your order ("Order Evidence"); the item delivered must match them. You may view the Order Evidence for your order only to check the item or to bring a claim, and you may not republish it
• You can exercise these rights directly against the seller, whether or not you report the problem to our support (section 5(c))

Purchases from Private Sellers:

• The statutory consumer guarantee (legal guarantee of conformity of goods) does not apply; the seller may still be liable for defects under the general civil law that governs the sale, usually the law of the country where the seller lives, which in some countries allows a private seller to limit or exclude that liability
• Items are sold "as described" — the seller must not misrepresent the condition or characteristics
• Disputes are resolved between you and the seller, with platform support for communication

9. Disputes and Returns

9.1 Contacting the Seller

If you have an issue with a purchase, we encourage you to first contact the seller directly through the platform's messaging system.

9.2 Opening a Dispute

If you cannot resolve the issue directly with the seller, you may open a formal dispute through the platform on orders with status "Paid", "Shipped", or "Delivered". When opening a dispute, you must provide a clear description of the issue.

9.3 Refunds

• Before shipment: You may cancel the order; the price and shipping costs are refunded, and the service fee only where section 5(d) says so.
• After shipment: The order can no longer be cancelled. If the order does not arrive, you may report it in the app on the order details page using "Order did not arrive" — available from 14 days after shipping for tracked shipments, 30 days for untracked shipments.
• After delivery: Refunds are available through the dispute process or by exercising your right of withdrawal (professional sellers only).

Paid orders that have not shipped within 7 days of payment may be cancelled directly by the buyer through the app.

Delivery problems must be reported through the in-app "Order did not arrive" process before initiating any payment dispute with your card issuer.

Refunds are processed through Stripe to your original payment method; refunds of bank transfers follow section 5. Processing time depends on your payment provider.

10. Alternative Dispute Resolution

If you are a consumer and a dispute cannot be resolved through our support, you may first ask the other party for redress and then submit the dispute to an alternative dispute resolution (ADR) entity.

(a) Disputes with Castellum - Forge s.r.o. as platform operator:
Slovenská obchodná inšpekcia (Slovak Trade Inspection), Ústredný inšpektorát, Odbor pre medzinárodné vzťahy a alternatívne riešenie spotrebiteľských sporov
Bajkalská 21/A, P.O. Box 29, 827 99 Bratislava 27, Slovak Republic
ars@soi.sk · www.soi.sk
or any other authorised ADR entity listed by the Ministry of Economy of the Slovak Republic.

(b) Disputes with a seller: for sellers established in Slovakia, the Slovak Trade Inspection (address above); for sellers established in another EU Member State you can find the competent entity, or get help, through the European Consumer Centres Network (ECC-Net). Your right to go to court is not affected.

11. Reviews and Ratings

After a completed purchase, you may leave a review and rating for the seller. Reviews must be:

• Based on your actual purchase experience
• Truthful and accurate
• Not defamatory, abusive, or in violation of the Terms of Service

We do not edit or selectively publish reviews. All reviews from verified purchasers are displayed. We may remove reviews that violate our Terms. Sellers may respond to reviews publicly.

12. Platform Liability

As an intermediary, Castellum - Forge s.r.o. is not liable for:

• The quality, safety, legality, or authenticity of items sold by sellers
• The accuracy of seller listings or descriptions
• Seller compliance with shipping timeframes or return policies
• Any loss or damage arising from a transaction between you and a seller

We provide tools for communication, dispute resolution, and payment processing to support fair transactions, but the contractual relationship is between you and the seller.

13. Governing Law

These Buyer Terms are governed by the laws of the Slovak Republic. If you are a consumer in the EU, this does not deprive you of the protection afforded by mandatory provisions of the law of your country of habitual residence. You may bring proceedings in the courts of your habitual residence.

These Buyer Terms are published in English and in translations; all language versions have the same content, and the version and language you accepted are stored. If language versions differ: if you are a consumer, the version in the language in which you accepted applies, and in case of doubt the interpretation more favourable to you prevails, without affecting mandatory rules of the law of your country on the language of consumer contracts; if you act as a business, the English version prevails. The translations into Chinese, Hindi, Arabic, Bengali, Russian and Urdu are informative; for them the English version is binding.

14. Contact

Castellum - Forge s.r.o.
Pri kaštieli 4855/12, 949 01 Nitra, Slovak Republic
Email: info@castellum-forge.net
Phone: +421 904 197 476